Update from NHW 2

For the attention of all NHW Co-ordinators- please circulate to your watch

We have received reports of a HMRC phone scam that is circulating. It is an automated call claiming to be from HMRC – this is a scam. The co-ordinator that received the call stated that it was an intimidating call which said that serious action was to be taken unless they ring the number 02036427529 urgently.

Remember, some fraudsters will call your landline or mobile, pretending to be from your bank, building society or a government agency. This is known as vishing (voice + fishing). Below is advice from take five on how to spot financial fraud.  If you receive a scam email, text, or phone call please report it to Action Fraud via their website https://www.actionfraud.police.uk/report_fraud  or call 0300 123 2040.


A text might not be from who you think – Smishing is when criminals pretend a message is from your bank or another organisation you trust. They will usually tell you there has been fraud on your account and will ask you to deal with it by calling a number or visiting a fake website to update your personal details. Please take a moment to stop and think and realise this is the fraud…

3 signs a text message might not be genuine:

  1. It asks you to provide sensitive personal or financial information, passwords, or to make transactions by following a link in the message.
  2. It asks you to call a certain number but that number is unknown to you. In this case, call your bank on a number that you trust to check the number and message is authentic. E.g. – such as the number on the back of your card.
  3. The sender uses an urgent tone, urging you to ‘act now’.


Fraud over the phone – or Vishing – is when a fraudster calls claiming they’re from your bank or some other trusted organisation. It is easy for them to convince you too, since they can both fake the telephone number on the screen and do their research to find out some of your basic bank and personal details. Remember though, a genuine bank will never ask you for personal or financial details like your PIN number or full banking password (even by tapping it into your phone keypad).

5 things to look out for on a scam phone call:

  1. The caller doesn’t give you time to think, tries to stop you speaking to a family member or friend or is insistent and makes you feel uncomfortable.
  2. The caller asks you to transfer money to a new account for fraud reasons.
  3. They phone to ask for your 4-digit card PIN or your online banking password. Even if they ask you to give it to them by tapping into the telephone keypad rather than saying the numbers out loud, this is a scam.
  4. They ask you to withdraw money to hand over to them for safe-keeping.
  5. They may say that you are a victim of fraud and offer to send a courier to your home to collect your cash, PIN, payment card or cheque book.




Katie Moore

NHW Manager (Part-Time)

Neighbourhood Watch – Croydon

Email: nhw@cbnwa.com

Mobile: 07454 573453

Website: www.cbnwa.com

Registered Charity number 1087760


***Don’t forget to check our website www.cbnwa.com for Crime Prevention Updates and follow us on twitter @CBNWA ***

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